When the receiver hangs-up the modem doesn't release the line. It
just keeps recording until you stop the recording from program.
This means that the software cannot decode disconnect signal. Usually this is a silence or a periodic intermittent or continuous signal.
For further information you have to send me a recording having recorded that signal.
To do that make and incoming call count up to ten and hang-up. Then stop the recording and send me the file.
Every time I start the software and click my modem I get an error saying that my modem is bound to
another software such as fax software
The COM port of your modem is not available. Actually some software in memory keeps it open.
Press Control+Alt+Shift to load "windows task manager" to locate which program keeps it bound.
I have a modem which is voice supported but the software does not detect a modem on my system.
Check if your modem is bound to another software such as fax software. If it is so, release
the modem so it is available for APR to detect it.
I'm trying out your software and finding that it takes a few seconds for the actual recorder to
kick in once the call starts. Is there a setting that I should change on my modem for this and if
so, which setting would it be.
Indeed there is a delay of 3-4 seconds before recording starts.
Unfortunately there is no parameter to improve it but I will tell you a trick.
Don't answer the call immediately after the first ring.
Train yourself to answer just before the second ring. In general before the next ring starts, if you miss one.
Ring span is constant.
try to answer here if possible
first ring | second
In this way you decrease the start delay
When I enable auto recording, it records telephone calls properly, but when
I don't answer it, it always picks up the call for me.
Click Start -> run, type
%appData%/Advanced phone recorder/apr.ini
and click ok button.
APR.ini file open in your editor. Find a parameter ringTimeOut and increase its value by 10%. Save
the file and try again.
APR is looking for my modem on COM 3, which is not where it is. How do I fix this?
In Win XP,
click start -> settings control panel -> phone and modem options -> click modems tab.
Select the modem and click properties button.
At the modem properties form click advanced tab -> Advanced port settings button and set the right port.
I get an error message saying, "Error opening COM port. Possible cause,
Modem may be bound to fax." How do I fix this?
Close the software that binds the modems. Then start APR.
The Recorder does not release automatically when call is ended... Please advise.
The recorder automatically disconnects only on incoming calls. There are two conditions for terminating
1. Periodic signal. When both parties hang up there is usually a periodic signal from the pbx or
telco line that indicates that the call has been terminated. When the recorder finds that signal it
terminates the recording.
2. Silence. There are cases that pbx or telco line don't give a periodic signal but silence.
When the recorder finds period of silence it terminates the recording. The time in sec for the silence
period is determined in options -> auto record tab.
I'm evaluating your Phone recorder. I do not see where it is detecting and logging caller id.
Is this feature disabled for a demo or what do I need to do?
The caller ID is decoded and provided to the software by your modem. The software only shows it when
ringing and saves it to memo field when the call is finished. If you don't receive caller ID then you
have to set your modem's country settings. If country settings are already correct then you modem can't
decode caller ID.
To enable caller ID click options -> settings -> and check "enable caller ID". Then click ok to save
settings. This feature is not disabled to the demo.
The software doesn't start automatic recording on incoming calls
If the modem cannot send the rings to the software it is impossible to start recording.
If rings are not detected by the modem then you have to change modem's country settings and check again.
After using Advanced Phone Recorder successfully for some time now, I now get an error message when
I launch it: Error opening com port 4.
You receive this message because there is something that binds the modem. It may be a fax software or something else. Terminate that software to release the modem.
If you can't find what is the service that holds the modem send me the list to check.
To do that click start -> accessories -> system tools -> system information.
Then on the left panel click "software environment" to expand node and select "services".
Then click "File" -> "export". Give a name to the text file and save it.
If possible make the same for "components" -> "modem"
Check also if your modem is on port 4.
How I can activate caller ID?
Click options -> settings and check "enable caller ID" then click ok the save settings.
Caller ID depends on modem ability to decode it properly. If you modem doesn't provide caller ID
then the software will not present it.
I keep getting an error message that I have no modem. I know I have one because I'm on the Internet most
days what could be wrong?
Is your modem available or bound to another software?
click Start -> programs -> accessories -> system tools -> system information
click components -> modem. Then click menu items "file" -> "export".
Send me please the exported file to check your modems.
Advanced Phone Recorder answer once on two times.
Click options -> settings -> modem -> extra settings button and check the option "return to data mode
Then click ok buttons to save settings.
We can hear our voices fine but the volume of caller's is very low.
Click post processing -> voice equalizer. At the form shown click "apply" button. The voices of
calling and called parties will become of the same level. When you are satisfied with the result
click "save" button to save it.
My modem is plugged into a USB port. When I click record, the green line appears but does not
fluctuate (its a flat line). When I stop the recording, an audio file is created which is about the
same size as it would be if the recording had worked, but there is no sound other than a soft hiss.
It seems that the modem is in the air. It's not connected to the line. Please check connections.
Unplug and plug the RJ11 clips to the modem and the line.
(1) stops the recording prematurely (in the middle of the conversation.
(2) does not disconnect the phone after hanging up and loosesthe recorded conversation.
Both problems related to disconnect condition.
Click options -> settings -> auto record tab and uncheck "on periodic" signal. Leave checked only
Then test how it behaves on incoming calls.
If it doesn't work you have to test the opposite. check "on periodic" and uncheck "on cadence".
I need to move this program to a different computer, how do I do that and get it to work the same?
Program's data files are in folder
%APPDATA%/Advanced Phone Recorder
Copy this folder to your new computer.
The program will not hang up after a call.
At the next screenshot you can see that after hanging-up there is a long period of silence and
then follows the message from the telephone company.
In order to make it release the line after hang-up click options -> settings -> "Automatic recording"
tab. Check the first condition "On 8 seconds of silence" and uncheck the next two. So after hang-up
at the period of silence the modem will hang-up.
For some reason while trying to set the recorded up, I kept getting a message saying the file is
corrupted. What does this mean? Does this mean that you have to send me another file?
Please reboot and purge the following folders
C:\Tmp if available.
C:\Windows\Prefetch delete APR.EXE-XXXXXXXX.pf file only. The XXXXXXXXX would actually be various numbers and letters.
Your Download Folder (desktop?) at least delete manually downloaded apr.exe file.
Empty Recycle bin
Download latest apr.exe file again but now download to a different location than last time.
Do not use default location
Do NOT use default name, use "APR2.exe" for example.
Also look here
and run these checks.
When I start the software it gives an error, ie Badld - Specified comport doesn't exist.
This error occurs when the modem's port that has been set in registry is not that actual port.
Start device manager find modems and set the right port for the modem you are using.
Check also if the modem driver has been installed properly.
How do I find out if is 64 bit? FYI - I am using the same model PC and OS as I used with the original purchase.
1. Click Start, then click on Run or Start Search.
2. Type msinfo32.exe and then press Enter key.
3. In "System Information", review the value for the System Type item:
For 32-bit editions of Windows, the value of the System Type item is x86-based PC.
For 64-bit editions of Windows, the value of the System Type item is x64-based PC.