Yes. When you pick up the handset the recorder starts to record. When you hang up the recorder saves the conversation to the hard disk. Everything is automatic. There is no human intervention.

There is a 30 days money back guarantee for the whole product and one year for the hardware. The guarantee doesn't include shipping expenses. You are charged for shipping expenses.

Compression ratio depends on the encoder selected.

Encoder	Sampling freq	Duration	Size (Kbytes)	Sound quality
a-law	8KHz	1 min	479	Excellent
u-law	8KHz	1 min	479	Excellent
ADPCM	8KHz	1 min	242	Good
GSM	8KHz	1 min	97.5	Medium
MP3	8KHz	1 min	59.5	Medium

From above table it is derived that the ratio is:

a-law	1:1 (no compression)
u-law	1:1 (no compression)
ADPCM	1:2
GSM	1:5
MP3	1:8

The recorder is connected to the line not to the handset. So every call from any wireless handset will be recorded.

There is on demand recording. The operator decides when he wants to start and stop a recording hitting a combination of keys such as :
start recording #1
stop recording #2
There are also filters to set if you don't want to record some telephone numbers incoming or outgoing.

Yes. Each line is connected to a different jack on the device.

No. The device has high impedance inputs to tap the line. There are no outputs to source the line. This can be done with an auto attendant. An auto attendant takes the line, plays the legal disclaimer and then transfers the call to your phone. There are also some beepers that can be placed between phone and line, play a short beep every 20 sec indicating that the call is being recorded.

Yes. There is an option in settings that you may do selective recording only for incoming or outgoing calls. There is also a filter section that you may define phone numbers for incoming (based on caller ID) or outgoing calls that you don't want to be recorded.

It could be connected to the telephone handset. Actually the most common connection is to be connected to the line. When you have a digital line the recorder is connected to the handset. When there is an analogue it is connected to that point. Regarding triggering "Voltage triggering" is used when the channel is connected to the line whereas "VOX triggering" when connected to the handset or any active source such as audio out.

It is passive recording. It refers to the electronic circuit that taps the line. Because it is a high impedance circuit it is as if we put a high value resistance on the line. The result is that the line remains unaffected from the recorder operation. On the other hand there are recorders that function intrusive to the line. Recording device and phone comes in parallel and receive the half of the signal. Passive recording ensures unobtrusive reliable recording.

Each channel corresponds to one line. The 2-channel model may receive 2 tel. lines to record whereas the 4-channel 4 tel. lines.

This is how to connect the recorder on a DSL line.

Once the main storage medium i.e. hard disk is full of files an alarm will be triggered to notify you that backup procedure will be executed.

1. With "30% delete" option a 30% of oldest files are deleted to create free space for new files to be recorded.

2. A predefined size of files is transferred to another temporary area where someone manually will handle i.e. burn a DVD.

If you don't handle that files on the next "HDD full trigger" those files will be deleted and new files will be placed there. This temporary space may exist in your main HDD or another partition or a network area or even an external HDD. The files that are transferred to the temporary area are marked with a label different that "main storage medium". So you know where you have to search to since they are not in "main storage medium" any more.

When the defined "Medium capacity" is full, a backup will trigger and transfer the files to temporary folder. Those files are marked with a different "Medium label" in the list so you can know what DVD will seek. Then you burn a CD or DVD with the files found in temporary folder.



So when you want to listen a recording that is not found in "Main storage medium" but in a backup medium (DVD) you put it in the DVD drive and play the file.
This backup medium is defined in settings -> backup tab -> backup medium. So for files not stored in Main Storage medium you keep a set of DVD's marked with labels.



If you select the other method of "HDD recycling" things are quite simple because old files are just deleted to make free space for new.

The tag is a label.txt file inside temporary (backup) folder. Open the file to see the label. Actually is the time stamp the backup started.
When you write the files to the DVD drive or any other medium you have to include it this "label.txt" with it.

Yes it will search the medium you have set. You have to write the label on the surface of he DVD. The software also checks if the right DVD has been inserted. If you set wrong DVD the software will notify you because it checks it. For your convenience mark the DVD with the label.

You are not supposed to keep watching closely anything. When you receive a notification by an alarm or email that the Main Storage Medium is full, you have to burn the content of the temporary folder to a DVD or whatever. If you miss to do that and the Main Storage medium gets again full of files then the content of the temporary folder will be erased and new files will be written to, triggering again a new alarm.

Supposing you have a 360Gb HDD. Make two partitions to your hard disk.
C: 100Gb
D: 260Gb

Install in C: Windows and Diacorder
Keep drive D: for data storage only. A part of d: set it as temporary backup area with space 10GB
In Diacorder software configuration the temporary folder capacity is set to 4.7Gb for DVD so that 4.7Gb of files will be transfered there. The space of that has to be larger lets say 10Gb. It's not wise to do it exactly 4.7Gb.

Our call recorder can work on your KX-TG400B wireless system only using the T-Adaptors of the Panasonic base.

You have to connect the recorder to the base using the KX-J24 adaptors that split the 4 wire lines of the base to 2 wire lines. Our recorder can receive 2-wire lines.



We will provide you with cables that you will connect the recorder to the two wall sockets. The lines are multiplexed.


Either the call is taken from the wireless phone or from the base it's the same thing. We tap the line not the handset. There is one problem here. I think but I am not sure that calls from wireless to wireless (internal calls) cannot be recorded.

Every phone that's connected to the line will be recorded. All of your calls incoming and outgoing with dialled keys and caller id as well a date-time stamp. The recording is passive (as if there is nothing on the line except your phone).

It is possible. You have to tap the other office lines to the recording device in your office as in the next schematic.

It records directly to the PC HDD. This means that the computer attached has to be on in order to work.

You have to connect it as follows.

USB to PC  |-----------|   RJ11 analog input  /---- Diacorder
-----------|Magic Jack |----------------------
           |-----------|                      \---- Analog phone

 

Magic Jack has one input (RJ11) and one output USB. Its output is connected to a USB port of your system. The other is the interface to analogue telephony. It is actually a landline. There you connect (in parallel with the splitter we provide) your phone and Diacorder. The Recorder has to be connected also to a USB port on your system to transfer the data.
Moreover the Linksys SPA962 in your schematic is a VoIP telephone and cannot be connected to Magic Jack.

Both models are the same in size. (17.5 x 12.5 x 3)cm.
The only difference is in the number of lines can be connected.

The main difference between them is that APR can be used also as an answering machine whereas Diacorder only as a call recorder. The reason is that regular voice modems used with APR have open loop circuits that permit playing and recording messages to the line. They act as telephones.
Diacorder on the other hand has its own hardware, which uses high impedance circuits. The result is that call recording is attained passively (in modems is done intrusively) resulting in high quality reliable recording.

Yes that's correct. The folder %appData%\Diacorder\backup is a temporary space. The backup medium is only for reading. You set there the medium where the files are read.

Once set you receive an audible alarm. The alarm is also post in Alarms section. An email is also sent to you if you have properly configured that. You have to enable "email notification" and fill in server, user id, and recipients. You have also to click test button to check if it works. All the content in the temporary folder has to burn a DVD. That's all you have to do. On the DVD you write the label in order to know what DVD you are asked to insert to. For instance if you try to play a file with a "medium label" "2009-03-19 11:20:10" you have to insert this label to the DVD drive because the software doesn't look in the HDD anymore.